Frequently Asked Questions

An AI receptionist acts as a 24/7 virtual front desk for trade and service businesses. It answers incoming calls instantly, asks custom qualifying questions, books appointments directly into your calendar, sends confirmation links, and dispatches urgent job details to your team — so you never lose a job to a missed call while working on site.

During high-demand periods or heatwaves, call volumes spike dramatically. The AI receptionist answers every call concurrently (no busy signals), screens for urgent issues like system breakdowns or refrigerant leaks, gathers equipment details, and can also immediately escalate emergency jobs to your on-call engineer.

Yes. We can train the AI with your pricing structure. When a customer calls about a faulty air conditioner, the AI informs them of standard call-out rates, collects diagnostic details, and books a technician's visit only after the customer consents to the fee terms.

When a customer experiences a power outage, tripped fuse board, or dangerous electrical fault outside regular hours, the AI will be trained to identify the urgency of the issue. It captures the customer's address and fault description, then notifies your duty electrician while providing the caller with safe immediate guidance.

Absolutely. The AI can separate simple residential jobs (e.g., light switch replacements) from high-value commercial inquiries or EV charger installations. It routes complex projects to your estimating team while automatically scheduling standard service calls straight into your calendar or job management system.

Yes. The AI can be trained to ask callers for their dog’s name, breed, age, temperament, and required service (e.g., full groom, bath & brush, or nail trim). It checks your real-time booking availability, enforces time slots based on coat type or time a since last grooming and send a booking confirmation.

Beyond taking initial calls, the system can be configured to send appointment reminders and confirmation links. If a client needs to reschedule, they can call back and speak to the AI 24/7, freeing up your hands while you are bathing or styling dogs.

Instead of letting the call go to voicemail (where 80% of emergency customers hang up and call a competitor), the AI answers instantly. It identifies major leaks, advises the customer on how to shut off their main water valve, collects their full address, and alerts you via urgent notification.

Yes. For non-urgent work like annual boiler servicing, landlord safety checks, or bathroom taps replacement, the AI Receptionist presents available time slots, books the job, and logs all details directly into your calendar.

Following severe weather, Roofing Contractors face extreme call volumes. The AI Receptionist can be set up to handle multiple simultaneous calls, triaging structural roof leaks from routine roof inspection requests, ensuring high-priority emergency repairs get flagged instantly.

Yes. During the call, the AI Receptionist collects property addresses, roof types, and damage descriptions. Before wrapping up, it sends the customer an email or link allowing them to upload photos or videos of the issue straight to you.

The AI Receptionist answers customer calls about cleaning schedules, explains your service intervals (e.g., 4-week or 8-week rounds), collects property access instructions (such as side gate codes), and log new customers directly onto your calendar / route.

Yes. the AI Agent can be trained to ask questions about property size, number of rooms & windows , or even commercial square footage. The AI can be trained to provide estimated baseline quotes over the phone and then schedule initial site walkthroughs for larger commercial inquiries.