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Frequently Asked Questions
AI Chat Agent AI Receptionist v AI Front Desk Agent How Can an AI Receptionist Help My Business AI Meeting Booking Routing Calls to a Voice Agent CRM Integrations Bidirectional Call Handling Meeting Local Regulations Automated Lead Qualification Event Lead Follow-Up Exhibition ROI Maximization Exhibition Follow-up Implementation & Onboarding Statistics Sources
What's the difference between an AI Receptionist and an AI Front Desk Agent?
An AI Receptionist answers the phone, handles basic FAQs, takes messages, and books straight into your calendar. Every call gets logged.An AI Front Desk Agent does all of that, then goes further. Where the number's available, it captures it, looks the caller up in your CRM or database, and knows who it's talking to before the call really gets going. Once it's done, it writes everything back into the CRM automatically.
Does the AI Receptionist book appointments?
Yes. Reading and writing your calendar and booking meetings is part of the AI Receptionist tier, not something exclusive to the front desk agent. The Receptionist handles that on its own.
How does the AI Front Desk Agent know who's calling?
It captures the incoming number where available, then checks it against your CRM or database. If there's a match, it pulls back the caller's details and uses them in the conversation. If there isn't, it just carries on and captures what it can, then adds it to your system afterwards.
What else can a Front Desk Agent handle beyond Receptionist tasks?
Depending on your industry, it can take on: appointment booking and scheduling, general FAQ and informational enquiries, service or support ticket triage, direct sales and new client intake, order tracking and post-purchase logistics, reservations and venue bookings, cancellations and rescheduling, urgent escalations and emergencies, account verification and balance check-ups, billing or invoice discrepancies.
Do I need an AI Front Desk Agent, or is an AI Receptionist enough?
If you just need calls answered, FAQs handled, and meetings booked, a receptionist covers it. If you need the caller recognised, their record pulled up, and industry-specific work handled on the call itself, that's the front desk agent.
What Languages does your Agent Support?
The Multi-Lingual Agent supports 42 Languages. ArabicGeorgianKoreanSpanishBengaliGermanMalaySwedishBulgarianGreekMalayalamTagalogChineseGujaratiMarathiTamilCroatianHebrewNorwegianTeluguCzechHindiPolishThaiDanishHungarianPortugueseTurkishDutchIndonesianPunjabiUkrainianEnglishItalianRomanianVietnameseFinnishJapaneseRussianFrenchKannadaSlovakIf additional Languages are needed that are not included in the list above, please contact us.
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