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Frequently Asked Questions
AI Chat AgentAI Receptionist v AI Front Desk AgentHow Can an AI Receptionist Help My BusinessAI Meeting BookingRouting Calls to a Voice AgentCRM IntegrationsBidirectional Call HandlingMeeting Local ReglationsAutomated Lead QualificationEvent Lead Follow-UpExhibition ROI MaximizationExhibition Follow-up Implementation & OnboardingStatistics Sources
How does the AI Chat Agent know what information to give customers?
The agent is trained directly on published your business details, FAQs, and linkable resources such as digital menus. The team can also manually add, edit, or delete taught facts at any time via the reporting dashboard.
Does the Chat Agent match our branding?
Yes, the Chat Agent interface is fully configured to match the exact look and feel of your website.
Will the Voice Agent need to be trained separately when we launch it?
No, training data is kept consistent across both Chat and Voice channels. When you are ready to bring Voice live, it will share the same knowledge base with no extra training required.
Can the AI Chat Agent check real-time booking & CRM platforms?
Yes, the Chat Agent can be connected directly to your Booking Platforms, Property Management System (PMS), CRMs and databases to provide live availability, pricing, and other options.
What languages does the AI Chat Agent support?
The agent currently supports 6 configured European languages, allowing international guests to query information and receive responses in their native language. Current supported Languages are English, Dutch, French, German, Italian and Spanish. Additional languages can be added by client request.
Are there accessibility features for vision-impaired visitors?
Yes, the widget includes an accessible font size toggle, allowing users to switch between regular and larger text on demand.
What information can staff view in the Chat Reporting Dashboard?
The chat reporting dashboard provides summaries of all chat sessions (including timestamp, start time, total message count, and guest IP location/country), together with the option to read full chat transcripts including built-in translations, and a tool to edit and update taught facts.
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